By making a booking with Raisin’ your glass, you will be bound by the terms and conditions stated within this document. These will form the basis of the contract between us and yourself (including any other people named on the booking form or anyone who subsequently joins your party). Break, trip and holiday includes all services that you book through us but excludes any part of the trip that is booked directly with other organisations.
BOOKING YOUR TOUR
In order for this contract to be binding, anyone making a booking with us must be at least 18 years old, as alcohol forms an integral part of a Raisin’ your glass tours. All names, titles and initials of those travelling should be correctly given at the time of booking. Changes cannot be guaranteed at a later date if we have not been informed of errors at the time the booking confirmation was sent. The client accepts that an e-mail or telephone is a satisfactory means of communication of any correspondence between the parties. Once you have checked the confirmation document, you should inform us of any errors immediately. Participation in any activity which has not been pre-booked and paid for through us, is done so entirely at your own risk. This also includes transport to and from the starting point.
When you contact us to book your tour, you appoint us to act as your agent by arranging transport and other services (in respect of the Tour only) on your behalf. You accept that your booking is subject to these Booking Conditions and a binding contract comes into existence when we issue confirmation of the booking.
Your deposit must be paid at the time of the booking. A minimum requirement of 50% of the total tour price is requested, and the balance paid 14 days before the commencement of the tour. Payments and balances can be made through PayPal, electronic bank transfer or by cheque. Any bookings made within 14 days of the tour start must be paid in full at time of booking unless payment on the day has been agreed beforehand in cash only. (We will accept British Pounds Sterling or Euros).
We reserve the right to change any of the prices, services at any time before we enter into a contract with you. If there are any changes, we will notify you before we enter into such a contract. The price of your chosen tour will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. You must check the price of your chosen holiday at the time of booking. Surcharges may be imposed to cover increases due to changes such as currency exchange rates and the costs of fuel. All monies referred to are clearly in British Pounds Sterling unless otherwise stated.
You can make your own arrangement to meet at the starting point of the tour, or we can offer collection from your accommodation, at no extra charge, within the locality of the tours.This, or any other agreement, needs to be confirmed in writing prior to booking.
CANCELLATIONS (including COVID19)
If you need to cancel your booking after we have received your booking form, you must contact us as soon as possible by e-mail or by phone. We will not treat a booking as cancelled until we receive confirmation. We will arrange a full refund with up to 5 days’ notice of the start of the tour but within the 5 days, the deposit will be retained. If you contract COVID-19 up to 5 days before you’re due to travel, or you have been told to self-isolate, you will also be able to move your booking to another tour or date for free*. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, check travelaware.campaign.gov.uk.
We require that all persons traveling with us to have their own travel insurance. We cannot be responsible for any damage,loss or injury that may be sustained through participation of the activity and that may or may not have been caused solely or partly by the negligence of Raisin’ Your Glass. We will ask that a waiver be signed by our client(s) prior to participation of the tour.
* Proof will be required and is dependant on availability.
BOOKING TERMS AND CONDITIONS